As markets and selling processes grow more and more complex, organizations are realizing they need different measures to gauge the performance and overall effectiveness of their sales organizations. Ask managers how they measure their sales force and revenue will pop to the top of the list at most companies. An increasing number of managers are also using profitability measures. These measures identify the results achieved by an organization, but they do little to shed light on what can be done to improve those results.
The take-away
This alert describes the importance of metrics and how to use them. In most cases, management does not have a clear idea of the sales process and how to measure it. By changing how the sales organization is measured, your company will gain in sales effectiveness.
Read full text... Previous Alert | Next Alert |