Channel conflict is a thorny problem that many organizations face today. It is an issue because, due to technology, companies have the ability to employ many different go-to-market sales channels. And, to achieve the most favorable economic and broadest sales coverage in this day of hyper-competition, most organizations believe they need to employ multiple sales channels. As shown below, the consensus view is a simple one, but not necessarily a correct one.
The take-away
Companies must look at the number of effective sales channels. While there may be a lot of sales through a particular sales channel, it might also be the most costly and non-profitable. By analyzing sales channels, you will be able to add sales effectiveness.
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