Channel conflict is a thorny problem that many organizations face today. It is an issue because, due to technology, companies have the ability to employ many different go-to-market sales channels. And, to achieve the most favorable economic and broadest sales coverage in this day of hyper-competition, most organizations believe they need to employ multiple sales channels.
The take-away
Instead of having more sales channels, a company must look at the number of effective sales channels. You might have a lot of sales through a particular sales channel, but it might also be the most costly and non-profitable. By analyzing your sales channels, you will be able to add sales effectiveness.
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